top of page

Privacy and SMS Policy 

This Privacy Policy outlines the practices and procedures regarding the collection, use, and disclosure of personal data when you engage with our services, including SMS communication. By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

1. Interpretation and Definitions

Words with initial capital letters have specific meanings, which apply regardless of singular or plural form.

 

Definitions 

  • Account: A unique account created to access our services. 

  • Affiliate: An entity that controls, is controlled by, or is under common control with another party. 

  • Company: Solutions Alternative Healthcare, LLC, located at 99 Regency Pkwy #111 Mansfield, TX 76063

  • Cookies: Small files placed on your devices containing details of your browsing history. 

  • Country: United States. 

  • Device: Any device that can access the Service (e.g., computer, mobile device). 

  • Personal Data: Any information that can identify or be used to identify you. 

  • Service: Refers to this Website and other related services. 

  • Service Provider: A third-party entity that processes data on behalf of the Company. 

  • Usage Data: Automatically collected data from your use of the Service, including device information and page interactions. 

  • Website: Refers to Solutions Alternative Healthcare, accessible at www.SolutionsAH.com. 

  • You: The individual accessing or using the Service. 

 

2. HIPAA Protected Health Information

  • Solutions Alternative Healthcare, LLC may use and/or disclose information about its patients (or someone else for whom they have the legal authority to sign) that is protected under federal privacy law for the sole purpose of treatment, payment, and health care operations. The Privacy Policy may be amended from time to time, and anyone may obtain a copy of the current policy without charge, simply by asking for one.

  • Patients (or their guardians) have the right to request restriction (in writing) on how their information is used and/or disclosed in order to execute treatment, payment, or healthcare operations. Solutions Alternative Healthcare is bound to honor and abide by any such restrictions to which it has agreed.

  • Patients (or their guardians)  have the right to revoke this consent (in writing). Revocations will be honored from the time written and delivered to the Solutions Alternative Healthcare office, but revocation can’t affect any action already taken in reliance upon the consent given.

  • Patients (or their guardians)  realize that their personal information that is protected by federal privacy law may be used and/or disclosed with my consent, and that the information may be subject to re-disclosure by the recipient. The re-disclosure by said recipient may not be protected by federal privacy law.

​

3. Types of Personal Data Collected 

  • Personal Data: 

When using our service, we may collect identifiable information, such as: 

    • Email address 

    • Name (first and last) 

    • Phone number 

    • Address (state, city, postal code)

    • Medical (insurance, test results, documentation)

    • Payment (payment methods via our online payment system)

  • Usage Data: 

We collect Usage Data automatically when you use the Service, including:

  • IP address 

  • Device information (browser type, version, etc.)

  • Pages visited and time spent on them

  • Diagnostic data 

  • Tracking Technologies and Cookies: 

We use Cookies and similar technologies to track activity and enhance user experience. 

Cookies are categorized as: 

    • Essential Cookies: Necessary for website functionality.

    • Functionality Cookies: Used to remember preferences and improve the user experience. 

You can modify your browser settings to refuse Cookies, but this may limit some functionality. 

​

4. Use of Your Personal Data 

We may use your personal data for the following purposes: 

  • To provide and maintain our service, including monitoring usage. 

  • To manage your account and registration. 

  • To contact you with appointment reminders, appointment changes, office closures or important notices (such as but not limited to; waitlist availability, inclement weather, etc…)

  • To provide continued care with written and/or verbal approval

  • SMS opt-in or phone numbers for SMS are not being shared with any third party and affiliate company for marketing purposes.

​

5. Retention of Your Personal Data 

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your personal data through your account settings or by contacting us. 

​

6. Disclosure of Your Personal Data 

We may disclose your personal data in certain circumstances: 

  • Legal Requirements: To comply with legal obligations as required by law

  • Business Transactions: In case of records request, continued care, request referrals, mergers or acquisitions all in compliance with HIPAA guidelines

  • SMS opt-in or phone numbers for SMS are not being shared with any third party and affiliate company for marketing purposes.

​

7. Security of Your Personal Data 

We make every effort to protect your personal data and the information is stored, maintained, and protected by two-factor authentication via our online electronic health records system. 

​

8. Unsubscribing from SMS Communications and Removing Personal Data 

•     To stop receiving SMS communications, reply "STOP" to any message from Solutions Alternative Healthcare, LLC. Once processed, no further messages will be sent. 

•     To request the removal of your personal data, contact us at admin@solutionsah.com or call 817-528-8619. 

​

9. Changes to this Privacy Policy 

We may update our Privacy Policy and will notify you of any changes by posting the updated policy on this page. 

​

10. Contact Us 

For any questions or concerns, please contact us: 

​​

​

Terms of Service for SMS Communication 

 

Consent for SMS Communication 

By consenting to receive SMS communications and using our services, you agree to comply with and be bound by this policy to receive SMS text messages from Solutions Alternative Healthcare, LLC. The information collected during the SMS consent process will only be used for patient communication and information will not be shared with third parties or affiliates. If you do not agree with these terms, please do not engage with our services.

​

Opt-In Consent for SMS Communication

If you provide consent to receive SMS communications via our website, Electronic Healthcare Records (EHR) system or by other methods (for example, by signing up through a paper form, a third-party service, or via a customer service interaction), the following conditions apply: 

​

  • You will be informed of the types of communications you will receive 

  • You will be informed that standard messaging and data rates may apply from your mobile carrier. 

  • By providing your mobile number, you expressly consent to receiving SMS communications from Solutions Alternative Healthcare, LLC as outlined in this Privacy Policy. 

  • You can opt-out of receiving SMS communications at any time by texting "STOP" to any message or using our online patient portal.

  • SMS opt-in or phone numbers for SMS are not being shared with any third party and affiliate company for marketing purposes.

​

Types of SMS Communication

​

  • Appointment reminders (from our Electronic Healthcare Records EHR system), appointment changes, or other relevant information. We will only answer patient/client texts originated by the patient/client themselves or, given prior verbal or written permission, we may text patients regarding their appointments.

  • Our patients will never receive marketing texts and phone numbers collected for SMS are not being shared with any third party or affiliate company for marketing purposes.

​

Standard Messaging Disclosures 

​

  • Message and data rates may apply based on your mobile carrier. 

  • HELP:

    • For help or support regarding SMS communications, reply "HELP" to any message. You will receive assistance from Solutions Alternative Healthcare, LLC, and our support team can be reached at: 

    • Opt-Out:

      • To stop receiving SMS communications from Solutions Alternative Healthcare, LLC, reply "STOP" to any message. Once processed, no further messages will be sent. 

    • Message Frequency:

      • SMS communication frequency will vary based on your relationship with us and the specific service you're using (e.g., appointment reminders, appointment changes, office closures or important notices such as but not limited to; location changes, inclement weather, etc…). The frequency of messages will depend on the nature of your interactions with us. 

    • Associated Fees

      • Standard messaging and data rates may apply, depending on your mobile carrier. 

​

SMS Consent and Sharing of Phone Numbers 

  • Your phone number and consent for SMS will not be shared with third parties for promotional purposes. 

FIND US

99 Regency Pkwy #111

Mansfield, TX 76063

VISIT US

(By Appointment Only)

Mon/Thurs/Fri: 9-4, 

Tuesday: 10-6,

Wednesday: 10-3

Saturday: 9-1

bottom of page